Sr. Data Centre Engineer DCEO
Basingstoke, United Kingdom
Full-time
Job Description
The Data Centre Engineer role within the Data Centre Infrastructure and Operations team is based in Basingstoke and could also involve some limited travel to other Data Centre locations.
The shift engineer is a physical hands-on role and requires working on a rotating 12 hour day and night shift, providing 24×7 support for critical hardware installed in the data centre.
The role involves managing the planning, installation, and movement of modern high-end compute, network hardware and security equipment within the data halls and includes installation and support of the cabling systems and troubleshooting of hardware and cabling issues.
The role also requires working on and providing support to internal projects.
Responsibilities
Duties will include:
- Manage all hardware platforms and associated cabling systems installed.
- Responsible for day-to-day task assignment and prioritisation for the operations team.
- Define efficient process flows to ensure teams deliver high quality output while increasing efficiency.
- Manage and track incident and change management tickets in line with internal guidelines.
- Responsible for planning, installation, relocation, reconfiguration, and de-installation of mainframe, open systems, SAN storage, network, security system and peripherals, including copper and fibre cabling infrastructure in a critical 24×7 data centre.
- Troubleshoot and resolve incidents on mainframe, open systems, SAN storage, network, security systems, and cabling infrastructure, in adherence to data centre processes regarding incident tracking, response, and documentation.
- Walk-throughs of the data centre to monitor all hardware and facilities equipment.
- Work with planning team members to coordinate installation of hardware and cabling systems.
- Actively participate in project meetings and sizing requests for the installation of hardware and cabling infrastructure.
- Perform moves, adds and changes of hardware and cabling infrastructure.
- Develop, implement, conduct, oversee and document preventative maintenance plan and routine maintenance of critical mechanical & electrical systems.
- Support the Hardware Asset Management function by tracking hardware assets throughout their lifecycle according to documented processes and procedures, supporting hardware projects and inventories, improving data quality, and assisting in key analytical reporting.
- Collaborate with security team to ensure data centre infrastructure is secure and risk-free. Coordinate with security teams to establish and maintain security protocols, implement security measures, and conduct security audits.
- Provide updates of the physical layout of equipment and cabling infrastructure utilising data centre information management tools (DCIM).
- Work with engineering and vendors to assess new technology and their impact to the data centre infrastructure from a space, power, cooling and structured cabling and perspective.
- Establish key relationships with other data centre teams and internal support teams.
- Serve as escalation point to facilities, network, open systems, systems engineering and 1st, 2nd, and 3rd level support groups.
- Provide extended support for other remote facilities.
- Participate and perform governance related policies, procedures, key controls, etc.
- Drive continuous improvement initiatives to optimise data centre operational efficiency.
Qualifications
Successful candidate will have:
- Bachelor’s degree in related field or equivalent job experience.
- Relevant certified data centre certification such as CNet and Uptime.
- Must have a successful track record of working in a 24×7 critical data centre environment with experience of hardware network and cabling systems.
- Strong knowledge of TIA-942 standards and BICSI best practices. Must have working knowledge of CAT6a, Multi-Mode and Single Mode.
- Strong knowledge of IP networks and network topologies and experience with fibre and copper cabling systems installation and troubleshooting.
- Strong technical and functional knowledge of data centre infrastructure to include electrical and mechanical systems, fire detection, and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environments.
- Knowledge of mainframe and related systems is desirable.
- Experience with network hardware installation, troubleshooting, and decommissioning.
- Knowledge of ticketing systems (BMC Remedy, ServiceNow, etc.) required.
- Experience with asset management and documenting data centre equipment and peripherals within DCIM systems.
- Proficiency in MS Outlook, Word, PowerPoint, Microsoft Excel, Visio, SharePoint.
- Candidate must be driven, self-motivated, and can hit the ground running.
- Strong written and oral communication skills in English with effective presentation skills.
- Ability to structure, manage, and coordinate cross-organisation projects and processes with multiple stakeholders.
To apply, please send your CV and covering letter to: labour@bluepointtech.co.uk